Refund and Returns Policy

Refund Method

Refunds will be processed using the original payment method. The refund may take some time to reflect in your account, depending on your payment provider or financial institution.

When will I receive a refund?

Once your refund has been processed, you will receive a confirmation email. The time it takes to receive the refund varies depending on your bank or payment method. Typically, refunds are processed within 4 business days, but this may vary by financial institution.

What is ARN?

ARN (Acquirer Reference Number) is a unique settlement confirmation number for successful refunds. If your payment method involves a credit or debit card, an ARN will be generated when the refund is successfully processed. You can find the ARN in the refund details provided in your email. This number helps track the refund with your bank or card issuer.

Why is the received amount less than the refund amount?

There are several reasons why the refund amount may be less than expected:
– Currency Exchange Rates: If you made an international payment, fluctuations in exchange rates may affect the final refund amount.
– Transaction Fees: Some payment providers may charge a processing fee for refunds, which may result in a lower amount than originally refunded.
– Partial Refunds: If only part of your order was refunded (e.g., for specific items or services), the total refund may be less than the full order value.
– Bank or Payment Provider Deductions: In some cases, banks or payment gateways may apply their own fees, which can reduce the final amount you receive.

If you have any questions or concerns regarding your refund, feel free to contact our customer support team.