FAQs
Our happiness team is always here to assist.
Ordering & Modifications
Once you place your order, you’ll receive a confirmation email. Once shipped, another email with a tracking link will be sent.
You can only modify your order if it hasn’t been processed for shipping. Please contact support via the “Contact Us” form for assistance.
Once your order is placed, modifications are no longer possible. Please reach out to customer support if you need to adjust anything.
If your order hasn’t shipped, you can request a change in the delivery address by contacting us through the “Contact Us” form.
Returns & Exchanges
Yes, we accept returns or exchanges within 30 days of delivery, provided the item is unused and in its original condition.
Yes, we cover return shipping costs if the return is due to our error (e.g., receiving an incorrect or defective item).
Refunds are typically processed within one weeks from the date you ship your return. The timeline includes shipping, processing, and bank transfer time.
Contact our support team support@lovincharm.com to initiate a return. We’ll respond as quickly as possible to guide you through the process.
Building Your Nomination Bracelet
To build your Nomination bracelet, you simply choose your desired charms and add them to an original Italian bracelet. Our bracelets are designed to hold multiple charms, making it easy to create a bracelet that is uniquely yours. Each charm links securely to the bracelet, and you can add or remove charms as you like.
Our bracelets and charms are made from high-quality, waterproof stainless steel, designed to be durable and long-lasting.
The bracelet has 18 adjustable links, expanding or contracting to fit your wrist. For DIY charm bracelets, measure your wrist and select the correct number of charms for a comfortable fit.
Our bracelets are designed for easy charm customization. A reference video is available for guidance.
Payment & Security
Yes, we use SSL encryption to ensure your personal and payment details are secure. Transactions are protected and processed securely.
Your purchase will appear as ‘LovinCharm’ or ‘Riwandao’ on your credit or debit card statement.
No, there are no hidden costs on our website. The price shown on the product page is the final price you pay. However, certain payment providers like Apple Pay may charge additional fees. Please contact your payment provider for more details on any fees they may apply.